PROCESS & SHIPPING POLICY

Processing & Shipping times

 Design your  own wig Orders can take up to 7-10  business days to process.  Then your wig/unit is shipped using USPS Priority Mail 2-3 Day shipping with Signature confirmation

Bring your own hair  Once we have received your hair your wig/unit will take up to 7-10  business days to complete and will be shipped using USPS Priority Mail 2-3 Day Shipping with Signature confirmation

Ready To Wear  Wigs/units  will ship the next business day using USPS Priority Mail 2-3 Day Shipping with Signature confirmation.  Orders received on weekends or holidays will ship next business day.

 Return/Refunds/Exchange

All returns have a 25% restocking fee. We only accept returns for our wigs/units. You have 7 days to return your unit/wig for an EXCHANGE. Exchange is based on in-store inventory ONLY! Product must be in original packaging and unused. Lace must be uncut.  Include packing slip and contact information in the package.

Cancellation

We have a strict 25% restocking fee for all canceled custom orders within 48 hours of placing order. Please make sure you're ordering the correct item and viewing the description before checking out. After 48 hours you will not be able to cancel.  Our pre-made wigs/units orders can be canceled within 24 hours of placing it. After that, it will have been processed, and you won’t be able to cancel. You can, however, return your items for exchange with a 25% restocking fee.

Loss/Stolen Packages

We are not responsible for loss or stolen packages. If you are unavailable to receive your packages.  You will need to schedule to have your  package held at the post office for pickup. We provide tracking # for all packages. No refund or exchange on loss or stolen Items.